F.A.Q Question Category

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FAQ-External Enclosure

I have a 2.5" HD-case. It doesn't work with my Macintosh. By copying files to the HD, the system stops. And I have to disconnect the HD drive. I think it's a power problem. Maybe I need an AC-Adapter. But I can't find out the voltage and where the poles have to be?

Half the time, when I plug the 2.5" USB 2.0 enclosure into my computers (either my desktop or laptop), it would not recognize the drive.Sometimes unplugging then plugging it back into the USB connection, it works. Can you tell me where the problem is?

Ans.：
If you use USB cable as the power source, you'll have to plug both the USB plugs (the attached Y type USB cable) to avoid the insufficient power supply.
Only one connector plugged will cause insufficient power and unstable working condition.
If it still doesn't work, and if you are applying the USB cable to the ports on the front side of your computer case, please try the USB ports on the back of your case.
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